Change-of-mind returns
Tell us within 14 days of delivery if you want to cancel your online order. You can use our contact page or reply to your order confirmation. Please include your order number if you have it. You can cancel without giving a reason.
You then have a further 14 days to send the item back. We’ll confirm the return address. You pay the direct cost of return postage for change-of-mind returns. Please pack the item securely and keep your proof of posting.
Wrong item, damage or faults
If your order arrives damaged, we send the wrong item, the item differs from its description or we make another error, please contact us. We’ll cover reasonable return postage when a return is needed. UK consumers generally have 30 days from delivery to reject faulty or misdescribed goods for a refund. Further statutory remedies may apply after that.
Refunds
If you cancel the whole order, we refund the item price and the cost of our least expensive standard delivery option, up to the amount you paid for delivery. We use your original payment method and refund you within 14 days of receiving the goods or proof you sent them, whichever comes first. If you cancel before dispatch, we refund within 14 days of cancellation.
You can inspect the item as you would in a shop. If extra handling reduces its value, we may deduct that loss where the law allows. Your statutory rights apply in addition to this policy.
Optional cancellation form
You can send this through our contact page or by replying to your order confirmation.
To The Vintage Book Den
I give notice that I wish to cancel my order for [item or items].
Ordered on / received on [dates]
Name [your name]
Address [your address]
Date [date]
Signature [only if sent on paper]